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Sniteman Pharmacy Closing Lobby Due to COVID-19 Pandemic; Still Open and Filling Prescriptions

Monday, March 23rd, 2020 -- 12:38 PM

-Sniteman Pharmacy in Neillsville is making some changes due to the spread of COVID-19 cases.

In response to the escalation in the number of COVID-19 cases in the state of Wisconsin, Sniteman Pharmacy has made the decision to close the pharmacy lobby/retail space to the public effective TUESDAY, March 24th.

They will be offering the following three methods to obtain your new and refill prescriptions:

1. CURBSIDE DELIVERY/PICK UP:

2. DELIVERY to your home within Neillsville City Limits

3. MAILING of your prescriptions utilizing the United States Postal System

This is not an easy decision to have made, but it is absolutely the RIGHT decision. We need to be able to keep our staff healthy so that we can continue to operate during this pandemic. Our pharmacy is not closing, there is no reason to transfer your prescriptions to another pharmacy, nor should you believe any communications you receive from your Pharmacy Benefit Manager that may be trying to steer you to their mail order pharmacies.

Prescription refills can be requested utilizing the following methods:

1. Call the Pharmacy at 715-743-3500

a. Option #1 allows you to bypass speaking with staff and key your refill requests directly into our system

i. There is a 10-20 second delay while it interfaces with our system.

ii. Press #1 to pick up your prescription (now curbside delivery)

iii. Press #2 to for prescription delivery next prompt specifies delivery or mail out

b. Option #2 allows you to speak directly with pharmacy staff

i.Have prescription numbers ready along with a list of any over-the-counter items you would like us to put with your order

2. Go to WWW.SNITEMANPHARMACY.COM to register for an online account to manage you and your family’s prescription refill requests.

3. Download the RefillRX mobile app, select Sniteman Pharmacy, and start requesting refills.

4. If you do not have a phone, please knock on the pharmacy front door. We will do our best to serve you in an efficient manner.

Curbside/Vehicle Delivery Procedure

1. Request your prescription refill 24-48 hours in ADVANCE of when you intend to pick up. Please provide the staff with credit/debit card information….we are able to store this securely using card tokenization.

2. On pick up day, call the pharmacy to ensure that your prescriptions are ready and request any OTC items to be added to your order.

3. Park your car in the lot behind the pharmacy or on the road in front of the pharmacy.

4. Call the pharmacy, 715-743-3500, press option # 2 to speak with staff OR text the pharmacy at 715-937-2387:

a. Give staff the names and birthdays of all the patients that you are picking up prescriptions for.

b. Provide the staff with a credit or debit card, the location of where you are parked, and the make/model/color of your vehicle.

c. A pharmacist will deliver your prescription to your vehicle and answer any questions that you may have

We ask for you continued patience and support while we transition to this new curbside delivery pharmacy model. This is in the best interest of our community and our staff. We will continue to keep the community updated as our workflow process changes or evolves. They thank you and remind you to stay safe!

Feel free to contact us with questions and/or comments.